Data Deletion

You can ask us to delete the data the OOAK AI Labs Front Desk (“the service”) holds about you. This page explains how to request it, what gets deleted, and how long it takes.

How to request deletion

You can request deletion in either of these ways:

Email us. Write to hello@ooakailabs.com from the address on your account, or tell us the Instagram account connected to the Front Desk, and ask us to delete your data.
Remove the app on Instagram. In your Instagram settings, remove the OOAK AI Labs Front Desk from the apps and websites connected to your account. Instagram then tells us to disconnect your account, and you can email us to also delete the stored data.

What gets deleted

When we action a deletion request for a connected business, we delete:

the business’s connection and access token;
the reply profile built from the business’s public Instagram profile and website;
the conversations the service processed, including your customers’ messages, names, handles, and profile pictures, and the replies the service generated.

We may keep a limited record where the law requires it (for example, to meet a legal obligation or resolve a dispute). Anything we must keep is kept only for that purpose and for no longer than needed.

How long it takes

We action deletion requests within 30 days of receiving them, and usually much sooner. A request made through Meta is recorded straightaway and shows a reference on this page.